Can You Keep The Gift If You Return A Department Store Makeup

Sephora, which does allow returns of opened beauty products, FYI. Photo: Mark Metcalfe/Getty Images — Sephora, which does allow returns of opened beauty products, FYI. Photograph: Marking Metcalfe/Getty Images

Before this summer, not merely did I have the misguided thought to get one shade darker with my usual CC cream, simply I also let the department shop sales person convince me thattwo shades darker was what I actually needed. Basically, when I applied the highly pigmented color on at home, I came out looking like Ross Geller after his spray tan fiasco ("I barely even got to three Mississippi!") or Snooki circa Jersey Shore. Because that I dropped $55 on the product, I had to at to the lowest degree try and become my money dorsum — even if the policy on the back of the receipt wasn't welcoming of used and opened products.

Later on strategizing my argument, I trekked up to Fifth Artery — turns out I didn't take to stress so hard in the showtime identify. Even though the store's official return policy doesn't make mention of assuasive returns of opened dazzler products, the associate at the sales counter really did want me to exist pleased with my purchase. I exchanged my CC cream for the original color and fifty-fifty scored a couple of free samples.

After doing a little digging, information technology seems that shop isn't the just establishment that doesn't explicitly explain its return policy regarding used products. And, by the way, I'm talking about returning for legit dissatisfaction reasons — like the shade doesn't match your pare tone, yous had an allergic reaction, it's not as effective as promised, etc.Non because you used that eye-shadow palette once for your BFF'southward wedding ceremony and won't ever practise smoky eyes again. We don't abet that.

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So to relieve you research time later your next dazzler purchase regret — and for reference earlier you purchase — here'south a comprehensive list of which multi-brand dazzler retailers practice, don't and kinda permit for returns on opened items, plus all the important modest print you demand to know.

From your local drugstores to high-end makeup counters to those online Chiliad-beauty sites you've bookmarked, it's all here in alphabetical lodge — and with direct links to the full render policies, if you demand more than reading cloth:

Makeup used at fashion shows is not returnable. Photo: Lisa Maree Williams/Getty Images — Makeup used at way shows is not returnable. Photo: Lisa Maree Williams/Getty Images

Barneys New York: According to a company representative, Barneys does not have an official policy regarding cosmetic returns, the store "will always honor a return for our customers if they are unsatisfied with a production for whatsoever reason." Just make sure you submit your render inside 30 days of purchase for a full refund, minus original shipping costs.

Beauty.com: Yes, yous can! Beauty purchases are covered by the 100% Satisfaction Guarantee, which allows returns of opened beauty products within xxx days of delivery for a refund or in-shop credit. A pre-paid return shipping label is included with your guild, but the original aircraft fees won't be refunded (unless information technology's their error).

Beautylish: Yeah, yous can return opened beauty products within 30 days of purchase for a full refund, minus the shipping fees. You'll need to contact client service straight at service@beautylish.com to process the guild. Beautylish doesn't technically offer exchanges, but customer service will aid you lot with a return and purchase of a new, comparable product.

Bergdorf Goodman: Nope, based on the render policy online and a call to customer service, the shop will only accept returns/exchanges on "unused, unopened, and in original packaging" items.

Birchbox: Hither's the two-part answer: Yes, returns are allowed for opened full-size products, within 90-days of purchase. All orders besides come up with a pre-paid return label, but original shipping and handling fees will non be refunded. However, returns aren't accepted on the monthly boxes or samples. Although, if anything was damaged in the box, Birchbox volition ship you a new one.

Bloomingdale's: The return policy on the website is a bit full general (and nonexistent on the back of a newspaper receipt), merely a call to customer service cleared up the question quickly. Yeah, opened products — purchased in-store or online — are accepted for refund or substitution, at any time. Online purchases come up with pre-paid labels and you can return at a store location, too.

Bluemercury: Yes, opened products can exist returned for a full refund within thirty days of buy. If your return is within 31 to 60 days of purchase (or paid for with a Bluemercury Souvenir Carte du jour), you'll receive a Bluemercury Souvenir Menu for the price of the particular in render. Later threescore days, forget it. For online orders, you'll need to coordinate your render through client service at either team@bluemercury.com or ane-800-355-6000, and original and return shipping fees are your responsibility.

CAP Beauty: Aye, you lot will receive a full refund (minus shipping costs for online orders) within 21 days of delivery. Request a product return via returns@capbeauty.com.

Cos Bar: The website does land that products must exist "unused, unopened and in the original packaging" for return, simply customer service assured us that if the product is purchased through a shop location or the store website, returning "won't be a trouble." For online store orders, yous must request a credit memo via customerservice@cosbar.com inside lx days of purchase for a total refund, minus aircraft costs. In-shop returns for online purchases are not accepted and later on 61 days, you're stuck with the item. Also annotation, if you purchased a Cos Bar item through Amazon.com, then you're probably out of luck.

Credo: Depends. The website states that returned products must be "in an unused and salable condition" for store credit and that products cannot be returned, period, if they are "substantially used." A customer service representative corroborated the last role, telling me over the phone that a production ordered online could be "opened, but not essentially used" and returned inside xxx days of receipt for a refund, minus shipping fees. In-store returns are for store credit simply.

CVS: Aye. The retailer's 100% Satisfaction Guarantee and Dazzler Guarantee policies allows for opened beauty products to exist returned inside 60 days of purchase, "no questions asked." Make sure you save your receipt or invoice because if you don't, you'll receive store credit. If you're returning an online purchase via mail, telephone call one-888-607-4CVS to arrange your return. Or take information technology to your nearest CVS location. (For reference, the Beauty Guarantee covers: cosmetics, skin care, nails, healthy pare care, sun care, hair care, hair accessories, hair color, indigenous pilus care and fragrance.)

Dermstore: Yay! So the Money Back Guarantee allows for refunds for opened product returns within xxx days of buy. (If you're returning for shop credit merely, then y'all get costless return aircraft.) Returns within 31 to lx days of purchase can exist made for store credit only and if you finally remembered after 61 days, try your luck at one.800.213.DERM (3376) or live conversation. At that place's also the Color Friction match Guarantee that covers opened centre shadows, foundations, etc. if the hue isn't right for your skin tone or sense of taste.

Drugstore.com: Sort of. The only opened products allowed for returns, within 30 days of receipt, must autumn nether the Makeup 100% Colour Guarantee category — so basically any sort of beauty item with color: nail polish, lipstick, foundation, etc. To confirm if you're purchase is covered, look at the orange "this item qualifies for" banner at the superlative right of the product page to see if "100% Color Guarantee" is listed and you're good. Fifty-fifty amend: items under the guarantee also authorize for free return shipping.

Glow Recipe: The K-beauty e-tailer will accept returns of opened products upwards to xxx days of purchase, minus original aircraft fees. E-mail dearest@glowrecipe.com for both a complimentary return shipping label and access to the "Exam for the All-time" program. Once yous request a render, customer service volition offer to ship you samples to help notice the best production that's right for you lot.

JCPenney: Customer service confirmed that opened products purchased both at JCPenney proper and Sephora Inside JCPenney tin can be returned or exchanged for the original buy cost with receipt. If you're returning an online order, a pre-paid return shipping label is included, but original shipping fees are not reimbursed. The customer service amanuensis did emphasize that you'll get yo' money back faster by returning in-store.

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Kmart: Customer service confirmed that returns are accepted for refund or exchange on open products equally long as you have your receipt. Returns must exist made within thirty days of purchase, via the website.

Kohl'southward: The retailer's "No-Questions Asked — Hassle Complimentary" policy covers returns on opened products. In-store returns with a receipt (or if purchased on a Kohl's charge card) are eligible for total refunds or exchanges, at whatsoever fourth dimension. If y'all don't have a receipt, yous'll get store credit. For online returns via mail (no exchanges immune), you will exist responsible for shipping and handling charges, and then go to a store location to avoid those fees.

Buy too many mascaras? You can return them! Photo: Vittorio Zunino Celotto/Getty Images

Lord & Taylor: The return policy on the website states that products must be in "salable condition" to be eligible for returns. Hm. A call to customer service was quite open to estimation, too. Basically, "if you opened upwardly a foundation and squirted it on your finger," that'due south OK. Simply if you stained the applicator on your BB cushion, then that's a no-go. That said, your best option would be to effort your return in person at a Lord & Taylor store location. If online is your only pick, full refunds (maybe) will be issued within 90 days of purchase, minus original aircraft fees and a $half dozen.95 render mail fee.

Macy's: Yes, "cosmetics can be returned at any fourth dimension after purchase in new or gently used condition." Fifty-fifty improve: returns are free and y'all can render any time.

Neiman Marcus: Yup! Returns are accustomed on opened products, in-store and online. If y'all ordered online, you tin can render in-store with a receipt or other proof of purchase (like your packing skid). If that'southward non an option, your render shipping fee is costless if your product was shipped via SmartLabel and the particular is returned and received within 15 days of commitment. After that deadline, shipping will be deducted from your refund.

Net-a-Porter: A representative told us that Net-a-Porter "technically has a no-render policy" regarding opened dazzler products. Nonetheless, in some cases — like allergic reactions, incorrect color/product received — they might brand exceptions. So you could try pleading your case with customer service at customercare.u.s.@cyberspace-a-porter.com. Only do so within 28 days of commitment and, if approved, returns and exchanges are complimentary.

Nordstrom: A company rep gave us the lowdown via email: "At Nordstrom nosotros stand up behind all our products (including beauty) and really want our customers to be happy with what they purchase. We don't have a return policy. We handle returns on a case past instance basis with our ultimate goal to always do our best to take care of customers. Our philosophy is to treat everyone fairly and reasonably, and we hope they will exercise the same with us every bit well." That sounds promising.

Peach and Lily: Yes! You can render opened products within thirty days of purchase for a full refund. Only email how-do-you-do@peachandlily.com for a free render aircraft characterization. The K-beauty e-tailer too has an "Ask Lily" service for costless personalized recommendations nearly your peel-care regimen.

Ricky's: No returns or exchanges on opened or used products. No exceptions.

Rite Help: Yes, any opened or used dazzler product can exist returned for a full refund with a receipt. Online purchases must be returned within 30 days of the ship date, minus aircraft and treatment charges, and cannot be candy in-store. For reference, the dazzler categories covered are skin care/depilatories, sun care, bathroom/soap, pilus care (shampoo, conditioner, styling and professional), hair color, cosmetics, ethnic beauty aids, fragrances, corrective organizers and personal care appliances.

Saks Fifth Avenue: The website states that products eligible for return or commutation must exist in "salable" condition, only a call to customer service revealed that, yes, yous tin return beauty items, but as long as no more than than 5% to 10% of the product was used. For online orders, the return shipping fee will be deducted from your refund or just return at your nearest store location.

Sephora: Yes, opened products are accustomed for returns or exchanges forth with receipt. For online orders, you must render the item to Sephora.com inside 60 days of the purchase date for a full refund — minus original aircraft fees, but a complimentary return label is included in the original packaging. Returns within 61 to ninety days of purchase will be refunded via gift carte or store credit and after 90 days, you're outta luck for mail returns. If you're returning in-store, bring your order shipment form, plus credit card used for purchase.

Soko Glam: Yes, the Yard-beauty e-tailer will issue a total refund, minus return shipping fees, on both new and unopened products inside thirty days of receipt. Later 31 days, you'll receive store credit just. Just e-mail hello@sokoglam.com to process the return.

Space.NK: Sort of. As long as you have proof of purchase, you tin can exchange an open up or used product for an item of equal or greater value within 21 days.

Target: Yeah, "most" opened dazzler products can be returned to Target within 90 days of receipt or up to 120 days if you bought it on your REDcard. (The "most" part ways in that location are some exceptions, like limited edition offer items.) But, all Target-owned brands, like Sonia Kashuk and up&up items, can exist returned for a full refund up to one yr after buy as long as you take your receipt. For online orders, just create a gratis return label online or return to your nearest shop location.

Ulta: According to Ulta's Guest Services page, any product can be returned within threescore days of purchase or online process date. Simply keep the receipt. After 60 days you'll be issued a store credit rather than a refund. For online returns, you lot're responsible for both the return and original aircraft fees. (Note: this entry has been updated to reflect current policy.)

Urban Outfitters: Nope, confirmed by a call to client service.

Violet Grey: The policy does state that items must be "unused, undamaged and unopened" to exist eligible for returns and exchanges. But you could try emailing a Client Service representative at clientservice@violetgrey.com to review your specific state of affairs.

Wal-Mart: Per the policy stated on the website, wellness and beauty items in "its original parcel" must be returned inside 90 days of receipt and online returns offering free render shipping. In regards to opened beauty products, a forthcoming customer service representative said that those returns "should not be a problem" in-shop or online and if information technology is, call customer service. However, for in-store returns or exchanges, the final decision is up to the store manager as locations in "high risk theft areas" may not exist as liberal in allowing returns on opened products.

Walgreens: Maybe. Per the website and company representative, returns of opened dazzler and corrective products are at the discretion of your store managing director and "ordinarily in the form of a Walgreens card." Womp womp.

This story has been updated with an official statement regarding the Barneys New York open up product return policy.